Get in touch
Questions, bug reports, or ideas — we read every message and genuinely like hearing from people who use VideoGrab.
Email us
The quickest way to reach us is by email. Whether something isn't working, a download failed, or you have a feature in mind, drop us a line and we'll take a look.
support@videograb.appWe usually reply within 24 hours.
Reporting a problem?
To help us fix things faster, it's great if you can include a few details — but don't worry if you can't, any message is welcome:
- The link you were trying to use.
- Which tool you were on — video, thumbnail, subtitles, tags, or clip.
- What you expected to happen, and what happened instead.
- Your device and browser (for example, "iPhone, Safari" or "Windows, Chrome").
Suggestions & feedback
Got an idea that would make VideoGrab better? We'd love to hear it. A lot of what the site does today started as a suggestion from someone just like you.
Privacy & legal
Questions about your data or our terms are welcome at the same address. You can also read our Privacy Policy and Terms of Service for the details.